Delivery & Return

Delivery Options Overview

Please be advised that the official business days at Azm Store are from Sunday to Thursday. Fridays, Saturdays, holidays, and public holidays are non-working days for Azm Store employees and shipping companies.

Our mission is to offer you the best online shopping experience. We have made the delivery process easier because your convenience is our priority.

Azm Store mainly delivers orders through its own delivery fleet. However, during peak times, we may use third-party delivery companies to ensure your order is shipped on time.

We allow you to choose the most convenient delivery time based on your geographical area and available delivery schedule.

You may also subscribe to have selected products delivered on a regular basis, such as daily, weekly, or monthly.

Orders should be placed at least four hours ahead of time for same-day delivery, subject to the cut-off time and Azm Store working hours. Some products may require additional processing time, and delivery may take one or several days depending on the nature of the item.

For urgent orders, please contact our customer service team, and we will do our best to assist you.

We may ask for your signature on a copy of the invoice to confirm receipt of the goods. We will deliver the order to the registered address, and the signature of anyone available at that address will be considered confirmation of delivery.

If no one is available at the registered address to receive your order, you will need to contact our customer service team to arrange another delivery time. Azm Store is not able to attempt delivery more than twice. Azm Store is not responsible for any order exceeding 00 days from the first delivery attempt.

The delivery charge is KWD 1 per order.

You may save this amount by using a different payment method, if applicable.

Delivery Schedule

We process and ship all orders within 1–2 days.

Important Delivery Information

A signature is required upon receipt of the shipment.

We insure all packages in transit from Azm Store to the delivery address against theft and accidental damage. Once the package has been signed for, it is no longer insured by Azm Store.

Estimated delivery times are to be used as a guide only and are calculated from the date of dispatch. Azm Store is not responsible for any delays caused by customs clearance processes.

Azm Store reserves the right to add extra shipping charges if your location is in a remote area.

If you want to cancel or refund your order, please visit our Contact page and follow the steps to submit a request.

Please note that if your order has already been shipped and you want to cancel it, you will need to receive it first and then follow the return process.

Reminder

For return and refund requests, the buyer will pay KWD 1 for the return and refund delivery request.

For KNET refunds, validation of the KNET payment may take up to 24 hours before the refund is processed.

Return & Refund

  1. The customer is allowed to exchange the product or receive a refund
    According to the terms announced by the Ministry of Commerce and within 14 days from the purchase date, provided that the product:

  • Is in its original packaging and completely unopened.

  • Is in the same condition as at the time of purchase.

  • Includes all accessories.

(As per the Ministry of Commerce decision No. 2014/39).

  1. Digital products
    Digital products such as iTunes cards, Google Play cards, PlayStation Network cards, gift cards, and other similar products cannot be returned or exchanged.

  2. Azm Store covers a warranty program
    Azm Store provides warranty coverage for eligible products based on the duration specified by the official agent and mentioned on the invoice for each product.

  3. The warranty does not cover repairs resulting from:

  • Neglect or misuse.

  • Improper use or installation.

  • Breakage or liquid spills.

  • Any repairs conducted outside the authorized service center for the product’s brand.

  1. The warranty does not cover device content or software.

  2. Product warranty
    The customer must retain the original packaging to verify the product’s serial number when claiming warranty service.